How Do You Like Your Pancakes?
I hope you enjoyed your Presidents Day!
A while back I headed to an I-Hop restaurant I have never been to before, when I entered the waitress who is also playing hostess escorts me to my table and as I’m about to sit down she asks me would I like some Gangster Sweet Tea.
I start going through my mental Rolodex trying to find a reference. I’m coming up blank.
So, I ask her what is Gangster Sweet Tea? She tells me it’s made with A Whole Lot of Love & A Whole Lot of Sugar.
I’m thinking, oh it’s just regular Southern Sweet Tea.
Anyway, I place my order and tell her I would like the International Hash Browns and 2 Pancakes. She says Brother; we serve our pancakes three different ways. You can get them Thin and Light like Halle Berry – Thick and Brown like Beyoncé or Dark and Extra Thick like Whoopi Goldberg.
I said I would like mine like Beyoncé. She says I will go place your order.
In about ten minutes she returns with my food and says here are your International Hash Browns and two Beyoncé Style Pancakes. I told a bunch of people about the experience and several of them want me to take them there so they can see her “routine”.
Nice to see people HAVING FUN ON THE JOB.
Here is the HUGE TAKE AWAY add MORE personality to your business. Even in this world of tech people still want to relate to PEOPLE.
Second take away she is using a scripted presentation. VERY POWERFUL! You should have a script(s) for answering the phone, how you ask for money, emails etc.
Thank you for attending another episode of Eric’s Escapades.
Have an Amazing Day!
Sincerely,
Eric “I Love Pancakes” Anderson
P.S. Since this originally happen to me, I have been back a number of times and have seen her ACT for different people. She has scripts for Women, Men, Gay etc. When people come to this IHop she is requested! No Surprise there.
A while back I headed to an I-Hop restaurant I have never been to before, when I entered the waitress who is also playing hostess escorts me to my table and as I’m about to sit down she asks me would I like some Gangster Sweet Tea.
I start going through my mental Rolodex trying to find a reference. I’m coming up blank.
So, I ask her what is Gangster Sweet Tea? She tells me it’s made with A Whole Lot of Love & A Whole Lot of Sugar.
I’m thinking, oh it’s just regular Southern Sweet Tea.
Anyway, I place my order and tell her I would like the International Hash Browns and 2 Pancakes. She says Brother; we serve our pancakes three different ways. You can get them Thin and Light like Halle Berry – Thick and Brown like Beyoncé or Dark and Extra Thick like Whoopi Goldberg.
I said I would like mine like Beyoncé. She says I will go place your order.
In about ten minutes she returns with my food and says here are your International Hash Browns and two Beyoncé Style Pancakes. I told a bunch of people about the experience and several of them want me to take them there so they can see her “routine”.
Nice to see people HAVING FUN ON THE JOB.
Here is the HUGE TAKE AWAY add MORE personality to your business. Even in this world of tech people still want to relate to PEOPLE.
Second take away she is using a scripted presentation. VERY POWERFUL! You should have a script(s) for answering the phone, how you ask for money, emails etc.
Thank you for attending another episode of Eric’s Escapades.
Have an Amazing Day!
Sincerely,
Eric “I Love Pancakes” Anderson
P.S. Since this originally happen to me, I have been back a number of times and have seen her ACT for different people. She has scripts for Women, Men, Gay etc. When people come to this IHop she is requested! No Surprise there.